Omniwo Ltd
Terms & Conditions
Version: 1.1
Effective Date: March 2026
Last Updated: March 2026
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Omniwo Ltd ("Omniwo", "we", "us", or "our"), a company registered in England and Wales.
By accessing or using any part of the Omniwo platform - including the marketing site at omniwo.com, the application dashboard at app.omniwo.com, or any related services - you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use our services.
These Terms are effective as of March 2026 and represent Version 1.1 of this document.
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:
Your continued use of the service after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the service and close your account.
These Terms should be read in conjunction with the following documents, which form part of your agreement with us:
In the event of any conflict between these Terms and any of the above documents, these Terms shall prevail unless the conflicting document expressly states otherwise.
Omniwo is a health and wellness platform that helps you build a more complete picture of your personal health by combining:
Our goal is to make health data more accessible, understandable, and actionable for everyday people. We believe that informed individuals are better equipped to have meaningful conversations with their healthcare providers and to make positive lifestyle choices.
It is essential that you understand the following. Omniwo is:
You must be at least sixteen (16) years of age to create an account and use the Omniwo platform. By creating an account, you represent and warrant that you are at least 16 years old. We do not knowingly collect data from or provide services to anyone under the age of 16. If we become aware that a user is under 16, we will promptly terminate their account and delete their data.
Our laboratory partner may request confirmation of age as part of their sample processing procedures. If a blood sample is submitted on behalf of, or is determined to belong to, an individual under the age of 16, the sample will not be processed and no results will be provided. In such circumstances, no refund will be issued, as the submission of a sample from an underage individual constitutes a breach of these Terms.
The Omniwo service is currently available only to residents of the United Kingdom. This restriction exists because:
We may expand to additional jurisdictions in the future and will update these Terms accordingly.
The Omniwo platform is not designed for, and must not be used in, medical emergencies. If you believe you are experiencing a medical emergency, you should:
Do not rely on Omniwo results to make decisions about emergency medical care. Do not delay seeking emergency medical treatment because of information displayed on the Omniwo platform.
By using the service, you represent that you have the legal capacity to enter into a binding contract under the laws of England and Wales.
To access the Omniwo platform, you must create an account at app.omniwo.com. During registration, you will be required to provide:
You must verify your email address before your account is fully activated. We will send a verification link to the email address you provide during registration. Until your email is verified, you will not be able to place orders or access the full functionality of the platform.
You agree to provide accurate, current, and complete information during registration and to keep your account information updated. Providing false, misleading, or outdated information constitutes a breach of these Terms and may result in suspension or termination of your account.
In particular, accurate personal details (name, date of birth, biological sex) are important because they may affect the interpretation and reference ranges applied to your blood test results.
You are responsible for maintaining the confidentiality of your account password. You agree to:
You are solely responsible for all activity that occurs under your account, whether or not authorised by you.
Each individual may hold only one (1) Omniwo account. Creating multiple accounts is prohibited and may result in termination of all associated accounts.
We implement reasonable technical and organisational measures to protect your account. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.
Omniwo offers a range of blood biomarker test panels, fulfilled through our CQC-registered and UKAS-accredited laboratory partner. Our test panels measure various biomarkers across categories that may include (but are not limited to):
The specific biomarkers included in each panel are described on the relevant product page at the time of purchase. We may update the composition of test panels from time to time.
All laboratory analysis is performed by our laboratory partner. Omniwo does not perform any laboratory analysis itself. Blood test results are provided for educational and informational purposes only and do not constitute a medical diagnosis.
Omniwo offers optional integration with compatible wearable devices, currently including:
When you choose to connect a wearable device, relevant data from that device is incorporated into your Omniwo dashboard to provide a broader view of your health and wellness patterns. Wearable integration is entirely optional and is not required to use the blood testing service. Further details about wearable integration are set out in Section 10 of these Terms.
Your Omniwo dashboard at app.omniwo.com provides:
The dashboard is built as a single-page application (SPA) hosted on Firebase and is accessible via modern web browsers.
Note regarding future development: In future versions of the platform, we may introduce a weighted Health Score (0-100) and additional features such as trend analysis and deterministic projections. These features will be subject to the terms and limitations described in these Terms and any updates published at that time.
Omniwo may provide general health and wellness information, educational content, and lifestyle suggestions based on your results. These insights:
All prices displayed on the Omniwo platform are quoted in British Pounds Sterling (GBP) and are inclusive of Value Added Tax (VAT) where applicable. Our test panels range from approximately £39 to £319, depending on the panel selected. Optional add-on services (such as a nurse visit for venous blood draw) are priced separately and clearly stated at the time of purchase.
We reserve the right to change our prices at any time. Price changes will not affect orders that have already been placed and confirmed.
All payments are processed securely by Stripe, a PCI DSS Level 1 certified payment processor. Omniwo does not store your full payment card details on its own servers. By making a payment, you also agree to Stripe's terms of service.
We accept major debit and credit cards as supported by Stripe. The exact payment methods available will be displayed at checkout.
When you place an order, the following process applies:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within fourteen (14) days of receiving your sample collection kit ("Cooling-Off Period"), provided that:
You lose your right to cancel once:
This is because the sample collection kit, once opened, constitutes a sealed good that is not suitable for return due to health protection and hygiene reasons, in accordance with Regulation 28(3)(b) of the Consumer Contracts Regulations 2013.
To exercise your cancellation right, contact us at hello@omniwo.com within the Cooling-Off Period with your order number and a clear statement of your wish to cancel.
Full refunds are available in the following circumstances:
Partial refunds or credit may be offered at our discretion in the following circumstances:
Refunds are NOT available in the following circumstances:
Approved refunds will be processed to your original payment method within ten (10) working days. You will receive email confirmation when the refund has been initiated.
If you select the optional nurse visit service for venous blood draw, an additional fee of £63 (inclusive of VAT) applies. This service is subject to availability in your area. The nurse visit is fulfilled by our phlebotomy partner and is subject to their scheduling availability. If we are unable to arrange a nurse visit in your area within a reasonable timeframe, you will be offered a full refund of the nurse visit fee or the option to use a home capillary collection kit instead.
When you book a nurse visit, a qualified phlebotomist is allocated to your appointment and travels to your specified location with a venous blood collection kit. This incurs costs to our phlebotomy partner regardless of whether the sample is collected.
Cancellation more than 2 days before your appointment: You may cancel or reschedule at no charge. The full nurse visit fee (£63) will be refunded.
Cancellation less than 2 days before your appointment, or non-attendance (Did Not Attend): The nurse visit fee of £63 is non-refundable. Our phlebotomy partner charges us the full visit fee for late cancellations and non-attendance, and this cost is passed through to you.
What happens to your test panel after a missed nurse visit: Your test panel order remains active. You have not lost the test itself, only the nurse visit. To complete your blood draw, you will need to book and pay for a new nurse visit (£63). Alternatively, where your chosen panel supports finger-prick collection, you may contact us at hello@omniwo.com to arrange a home capillary collection kit instead (no additional charge for the kit itself, as it is included in your original panel order).
You will not receive a replacement venous collection kit free of charge following a non-attendance or late cancellation, as the kit is brought by the phlebotomist and is specific to the scheduled appointment.
The standard method of sample collection is via a home capillary blood collection kit. This involves:
You are responsible for:
If you select the nurse visit add-on (£63 inclusive of VAT), a qualified phlebotomist will visit a location of your choosing (subject to geographic availability) to perform a venous blood draw. The nurse visit option may be recommended for certain test panels that require a larger blood volume. The phlebotomist is an independent healthcare professional and is not employed by Omniwo.
In some cases, a blood sample may be rejected by the laboratory. Common reasons for rejection include (but are not limited to):
If your sample is rejected, our laboratory partner will provide a free replacement collection kit at no additional charge to you. You will be notified by email if your sample has been rejected, along with guidance on how to avoid rejection when using the replacement kit. There is no limit on the number of replacement kits, although repeated rejections may prompt us to recommend the nurse visit option for more reliable sample collection.
Laboratory analysis is typically completed within approximately twenty-four (24) hours from the point at which our laboratory partner receives a valid, usable sample. This does not include postal transit time, which may vary depending on Royal Mail service levels and your location.
Total time from sample collection to results appearing on your dashboard is typically:
These are estimates only and are not guaranteed. We are not responsible for delays caused by Royal Mail, courier services, or circumstances beyond our reasonable control.
Your blood sample is a biological specimen. You must handle your sample collection kit and collected sample in accordance with the instructions provided. Do not attempt to collect a sample if the kit appears damaged, expired, or tampered with. Contact us at hello@omniwo.com for a replacement if you have any concerns about the condition of your kit.
Continued in Part 2...
All health-related information provided through the Omniwo platform - including but not limited to blood biomarker results, wearable data summaries, Overall Status indicators, insights, and any educational content - is provided for educational and informational purposes only.
Nothing on the Omniwo platform constitutes:
The information provided by Omniwo is not a substitute for professional medical advice, diagnosis, or treatment. You should always consult your GP or another qualified healthcare professional before making any decisions about your health, including decisions based on information obtained through the Omniwo platform.
A single blood test provides a snapshot of certain biomarker levels at one point in time. It does not provide a complete picture of your health. Biomarker levels can fluctuate based on numerous factors, including:
You should not draw definitive conclusions about your health from a single test result. Trends observed over multiple tests may be more informative, but should still be discussed with a healthcare professional.
If any result on your Omniwo dashboard concerns you, or if you have any questions about what your results mean for your personal health, please consult your GP or a qualified healthcare professional. Do not attempt to self-diagnose or self-treat based on Omniwo results.
Your biomarker results are displayed with colour-coded status indicators to help you quickly understand where each marker falls relative to standard reference ranges. The status levels are:
These status levels are educational indicators only. They are not clinical diagnoses. The reference ranges used are based on established laboratory standards but may not account for individual factors specific to you (such as medical history, medications, or pre-existing conditions).
Your dashboard includes an Overall Status summary. This is a simple aggregate indicator that shows how many of your tested markers fall within optimal ranges - for example, "8 of 12 markers optimal."
The Overall Status is:
The Overall Status does not weight markers by clinical importance. A marker flagged as outside the optimal range may or may not be clinically significant depending on your individual circumstances. Always discuss your results with your GP for a proper clinical interpretation.
Where the Omniwo platform displays projections or trends (in current or future versions), these are deterministic projections only. This means they are calculated using straightforward mathematical methods based on your historical data points (such as extrapolation of observed trends).
Omniwo does not make claims about artificial intelligence, machine learning predictions, or disease forecasting. Our projections:
In line with our commitment to responsible communication, the Omniwo platform does not use the following terms when describing your results or health status:
These terms are reserved for clinical and emergency medical contexts. Omniwo is not a clinical or emergency medical service, and using such language would be misleading and inappropriate.
Certain biomarkers that may be included in some test panels (such as PSA) are sometimes referred to colloquially as "cancer markers." It is important to understand that:
If you have concerns about any result related to cancer markers, please consult your GP. Do not attempt to self-diagnose based on Omniwo results.
Connecting a wearable device to Omniwo is entirely optional. The core blood testing and dashboard features of Omniwo work independently of any wearable device. You are under no obligation to connect a wearable to use our services.
Omniwo currently supports integration with:
We may add support for additional devices in the future. We do not guarantee compatibility with all versions or models of supported devices.
To connect a wearable device, you will be redirected to the device manufacturer's authorisation page (OAuth flow) where you will be asked to grant Omniwo permission to access specific data from your device account. You must:
It is your responsibility to ensure your wearable device is set up correctly, syncing data to the manufacturer's cloud platform, and that the data is accurate and up to date.
Data from wearable devices is consumer-grade data. It is collected by consumer electronics products and is not equivalent to data collected by clinical or medical-grade devices. Wearable data may contain inaccuracies, gaps, or errors. Omniwo does not verify or validate the accuracy of wearable data.
Where Omniwo displays wearable data alongside blood biomarker results, any relationships or patterns observed are correlational only. The platform uses language such as "may relate to" or "could be associated with" to describe these relationships.
Omniwo does not claim or imply causal relationships between wearable metrics and blood biomarker levels. Observed correlations may be coincidental and should not be interpreted as evidence that one factor causes another.
You may disconnect a wearable device from your Omniwo account at any time through your account settings. Upon disconnection:
All intellectual property rights in the Omniwo platform - including but not limited to the software, website design, user interface, graphics, logos, trademarks, text content, algorithms, and data presentation formats - are owned by or licensed to Omniwo Ltd. These rights are protected by applicable copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, create derivative works from, publicly display, or commercially exploit any part of the Omniwo platform without our prior written consent.
You own your personal health data. This includes your blood test results, wearable data, and any personal information you provide to Omniwo. Nothing in these Terms transfers ownership of your personal health data to Omniwo.
By using the Omniwo platform, you grant Omniwo a non-exclusive, revocable, limited licence to collect, store, process, and display your health data solely for the purposes of:
This licence is subject to the terms and conditions of our Privacy Policy. You may revoke this licence at any time by deleting your account, subject to any legal retention requirements.
You agree to use the Omniwo platform only for its intended purpose: to access and manage your own personal health and wellness data.
You must not:
Breach of the prohibited activities listed above may result in immediate suspension or termination of your account, at our sole discretion, without prior notice. We reserve the right to report suspected unlawful activity to the relevant law enforcement authorities.
To the fullest extent permitted by applicable law, the total aggregate liability of Omniwo Ltd (including its directors, officers, employees, agents, and affiliates) to you for any and all claims arising out of or in connection with these Terms or your use of the Omniwo platform shall not exceed the total amount paid by you to Omniwo in the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits our liability for:
To the fullest extent permitted by applicable law, Omniwo shall not be liable for:
We will provide our services with reasonable care and skill, in accordance with the Consumer Rights Act 2015. However, we do not guarantee that the platform will be error-free, uninterrupted, or available at all times. We do not guarantee the accuracy, completeness, or reliability of any information presented on the platform.
You agree to indemnify, defend, and hold harmless Omniwo Ltd and its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
This indemnification obligation:
You may close your Omniwo account at any time by navigating to the account settings section of your dashboard at app.omniwo.com and selecting the option to delete your account. You may also request account deletion by emailing hello@omniwo.com.
Upon account deletion:
We reserve the right to suspend or terminate your account, with or without notice, in the following circumstances:
Where reasonably possible and permitted by law, we will provide you with notice before terminating your account and give you an opportunity to remedy any breach.
Upon termination of your account (whether by you or by us):
These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or their formation, shall be governed by and construed in accordance with the laws of England and Wales.
If you have a complaint or dispute regarding the Omniwo service, we encourage you to contact us first at hello@omniwo.com so that we can attempt to resolve the matter informally. Please include:
We will acknowledge your complaint within five (5) working days and aim to provide a substantive response within fifteen (15) working days.
If we are unable to resolve your dispute informally within thirty (30) days of your initial complaint, either party may escalate the matter to the courts.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter, or their formation (including non-contractual disputes or claims).
Nothing in this section affects your statutory rights as a consumer under UK law, including your right to bring a claim in the courts of your country of domicile within the UK if different from England and Wales.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
No failure or delay by Omniwo in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any right or remedy on one occasion shall not be construed as a waiver of that or any other right or remedy on any subsequent occasion.
These Terms, together with the Privacy Policy, Medical Disclaimer, and Cookie Policy, constitute the entire agreement between you and Omniwo in relation to your use of the platform. They supersede all prior agreements, representations, and understandings (whether written or oral) relating to the same subject matter.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Omniwo may assign, transfer, or delegate its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, reorganisation, or sale of assets.
Omniwo shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:
If a force majeure event continues for more than sixty (60) days, either party may terminate these Terms by written notice to the other.
A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms. This does not affect any right or remedy of a third party that exists or is available apart from that Act.
Any notice required or permitted to be given under these Terms shall be in writing and shall be deemed given when:
If you have any questions, concerns, or complaints about these Terms or the Omniwo service, please contact us using the details below.
Email: hello@omniwo.com
For account queries, order issues, technical support, and general enquiries.
Omniwo Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
United Kingdom
| Field | Detail |
|---|---|
| Document Title | Terms & Conditions |
| Version | 1.1 |
| Last Updated | March 2026 |
| Effective Date | March 2026 |
| Jurisdiction | England & Wales |
| Company | Omniwo Ltd |
This document should be read in conjunction with:
End of Terms & Conditions - Omniwo Ltd - Version 1.1
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